Before shopping with pilot18.com, make sure that you read and understood the content in this page. By placing an order, we assume that the user has fully read and understood what is mentioned in this page.

• Users/buyers can purchase products through our online shopping system. We try our level best to ensure good quality of materials, being used in the manufacture of products we recommend and sell. However, we do not warrant against any manufacturing defect of products by other manufacturers as we sell products as it is. Warranty, if available, for products made by other manufacturers are held by respective manufacturers only.
• Products will be processed for delivery to the buyer’s address only after we receive confirmation of payment through any online means mentioned.
• It can take up to 14 days for the delivery of products, once you place the order. Normally the products reach the buyer’s destination within 5 days from the date of order.
• We take necessary steps to ensure good quality of products and to keep prices reasonable.
• Some of the products are made-for-pilot18, and we reserve rights for re-selling, distribution, dealerships etc.
• For electronic goods with warranty, buyer has to consult with authorised service/repair centers. Pilot18 doesn’t provide any assistance with electronic products made by third party.
• For items purchased from our own brand, we provide a 30 days return guarantee, in which user can return products found faulty or damaged when he/she received it first time, from us. However, if the products are found tampered with, we won’t provide warranty,
• We provide refund if the product delivered was faulty and if we don’t have any other pieces of the same product in stock.
• Products like shirts and other dress materials are not eligible for return or exchange.
• Products in our online store www.pilot18.com/store are manufactured, designed or sourced from other manufacturers by Pilot18.com. We try our level best to make the products reach you safely and properly.
• You may return defective products in certain categories within 30 days from the date of purchase. Once the product reaches us back and if your claim is verified, we will send you a new product of same code. If no product of same code is available, you will get a full refund in the form of WINGS Wallet cashback. You may use that virtual money to purchase any item from the store.
• No refund will be issued if the returned product is found tampered with by improper use.
• No refunds are allowed for books, electronic items and mugs.
• WINGS Wallet cashback received when purchasing any individual item will be credited to your wallet upon completion of the order.
• Cashback received should be used for purchasing within 90 days from the date of crediting of the amount.
• You may transfer your WINGS Wallet amount to any existing customer with us.
• Terms and conditions in this page may change without prior notice. It is the duty of customer to be aware of these terms and conditions before shopping. A customer who is doing shopping with us is considered aware of all the terms and conditions here.
• Shipping of products are usually done through India Post. Items will be despatched within 2 working days from the order date. Sending of products will be through Speed Post or Parcel Service, depending on the item.
• Product delivery can be tracked using tracking codes in the respective section in shopping account dashboard.
• Some items such as uniform dresses, may need up to 5 days to despatch, depending on the availability of selected size, in stock.
• We anticipate genuine reviews about our products. Lucky customers will get extra cashbacks, coupon codes etc. as token of appreciation.
• Customers may use wishlist feature to remember favourite products for purchasing in near future.